Privacy Policy

Jordan ("WithJordan," "we," "our," "us") is a business operations and admin software platform operated from South Africa. This Privacy Policy explains what information we process, why we process it, and how we handle it when you use withjordan.ai.

1. Information we process

• Account/profile data (name, email, authentication identifiers, workspace details).
• Business operations data (contacts, invoices, tasks, accounting/admin records).
• Email integration data for Google/Gmail, including mailbox identity, token data, and message metadata/content needed for enabled features.
• Technical and usage data such as log records, browser/device details, and security telemetry.

2. Purpose of processing

• Provide account access and core platform features.
• Send invoice and workspace emails through your connected Gmail account.
• Secure the service, prevent abuse, troubleshoot incidents, and improve reliability.
• Meet legal, accounting, and contractual obligations relevant to operating Jordan.

3. Cookies and sessions

Jordan uses essential cookies/session mechanisms for authentication, security, and account continuity.

4. Security

We apply commercially reasonable technical and organizational safeguards (including controlled access and encrypted secret handling). No internet service is fully risk-free.

5. Retention

We retain data as needed to deliver the service, maintain records, resolve disputes, and satisfy legal requirements. Timeframes vary by data type and context.

6. Sharing

We may use trusted subprocessors (for example hosting/infrastructure providers) to operate Jordan. We do not sell personal information as a standard business practice.

7. User rights and contact

Where applicable, you may request access, correction, deletion, or export of personal information. Contact Admin@TheReggieSmith.com.

8. South African context

Jordan is operated from South Africa. We aim to process information in a commercially reasonable manner for a South African software business, including considering applicable South African privacy requirements (such as POPIA) where relevant.